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Effective Date: September 1, 2026
Welcome to Orchard Turn Kitchen, operated via our official e-commerce platform hosted at www.orchardturnkitchen.com. As a professional silicone kitchen tools supplier rooted in 6+ years of manufacturing experience, we offer 230+ carefully curated products ranging from food-grade silicone brushes, multi-function peelers, precision measuring spoon sets to a full suite of practical daily kitchen gadgets that serve over 65k happy clients across the world. These Terms of Service (hereinafter referred to as “Terms”) constitute a legally binding agreement between you, the website visitor, registered user, or paying customer (“you”, “your”), and Orchard Turn Kitchen (“we”, “us”, “our”). By accessing, browsing, creating an account, placing an order, or interacting with any features of our website, you fully acknowledge that you have read, understood, and agreed to be bound by every provision outlined in these Terms. If you do not agree with any part of these Terms, you must discontinue use of our website and all related services immediately.
For all inquiries related to these Terms, service disputes, legal notifications, or general support requests, you may reach our authorized representative using the following official verified channels:
Our website is a dedicated B2C e-commerce platform designed for users aged 16 and above to browse, select, and purchase our range of safe, durable, user-friendly kitchen gadgets for personal household use, small business operational use, or gifting purposes. You confirm by using our website that you are at least 16 years of age, or if you are placing an order on behalf of a legal business entity, you hold full legal authority to bind that entity to these Terms.
We provide three core value-added services to all eligible users: fast 7-day shipping to eliminate long waiting for your orders, food-grade fully compliant silicone products that are safe for all daily cooking uses, and free custom logo services to meet your personalized brand needs. These services are only offered to users who comply with all provisions laid out in these Terms, and we reserve the right to refuse service to anyone for valid reasons outlined later in this document.
When you choose to create a user account on our website to unlock features including order history tracking, saved shipping address management, exclusive member discounts, and faster checkout processes, you agree to provide accurate, current, complete, and non-misleading personal information during the registration process. You are fully responsible for updating your account details promptly to keep your personal information accurate and up to date.
You are also solely responsible for maintaining the confidentiality of your account login credentials, including your account password, and for all activities, transactions, and actions that take place under your user account. You must immediately notify us via our official contact email if you discover any unauthorized access to your account, account data breach, or other security violations related to your account. We will not be held liable for any loss or damage arising from your failure to comply with this account security obligation, and we reserve the right to suspend or terminate any account that holds suspicious, non-verified, or misleading registration information at our sole discretion.
We make every effort to display the colors, features, specifications, and functions of all our kitchen products as accurately as possible on our product detail pages, including silicone brushes, peelers, measuring spoons, and all other listed items. However, we cannot guarantee that your device’s computer screen display of any color, texture, or product detail will be 100% precise and perfectly match the physical product you receive.
All product prices displayed on our website are denominated in Euros unless explicitly stated otherwise, and are subject to change at any time without prior notice, at our sole discretion. We always strive to provide fully accurate pricing information for every product listed on our platform, but typographical errors, system glitches, or unforeseen pricing calculation bugs may occasionally occur. If we find that the listed price of any product is incorrectly displayed at an abnormally low value due to a system error, we retain the right to cancel your submitted order for that product, even after your order confirmation email has been sent. Our team will contact you promptly to inform you of the pricing error, and issue a 100% full refund back to your original payment method if you do not wish to proceed with the product at its correct regular retail price.
After you complete the checkout process, submit your order, and finish your payment, you will receive an automated order confirmation email sent to your registered email address. This automated confirmation only acknowledges that we have received your order request, and does not constitute formal legal acceptance of your order by our team. We reserve the full right to accept, decline, or limit your order for any legitimate reason, including but not limited to: the product you ordered is out of stock, there are errors in the product or pricing information displayed on our website, we detect potential fraud risk or abnormal transaction activity associated with your order, your delivery address is located in a region that we do not currently support shipping to, or your account has violated any provision of these Terms.
All payments processed on our website are handled via globally recognized, PCI DSS compliant payment service providers. We do not store your full sensitive payment card details on our own servers, to eliminate unauthorized access risks. You confirm that you hold full legal authority to use the selected payment method to complete your order transaction, and all payment information you submit is valid, accurate, and complete. All outstanding payment amounts are non-cancellable and non-refundable except under the explicit conditions clearly stated in our published Refund and Returns Policy.
All order delivery processes are governed by our official published Shipping Policy, which you can access at the footer of our website at www.orchardturnkitchen.com. We guarantee fast 7-day shipping for local Singapore orders, while international standard shipping times range from 7 to 15 business days based on your destination region. You are responsible for providing a complete, accurate delivery address and valid contact phone number to avoid unnecessary delivery delays or failed parcel receipt.
All return, exchange, and refund requests are strictly bound by the terms outlined in our official Refund and Returns Policy. We explicitly emphasize that no standalone “refund only” requests are permitted under regular circumstances. All valid return items must be unused, in original sealed packaging, and sent back to our designated return warehouse for full inspection before any exchange, store credit, or refund is processed, with the only exception being parcels that are confirmed 100% destroyed during transit and cannot be salvaged for return, as verified by clear photo and video evidence. These policies form an integrated part of these Terms of Service, and by placing an order you agree to comply with every relevant rule within them.
Our offered free custom logo service, personalized packaging customization, and bulk custom order processing are subject to additional specific terms that you agree to when submitting a custom service request. Before we proceed to mass produce your custom ordered products, our team will send you pre-production sample photos for your final written confirmation. Once you approve the pre-production sample, no modifications, adjustments, or order cancellation requests will be accepted, as these custom products are manufactured exclusively to your unique specifications and cannot be resold as standard stock to other customers.
We will make every reasonable effort to ensure the final finished custom product fully matches the pre-production sample you confirmed, but minor, non-subtle deviations in print color or logo placement caused by normal industrial production tolerances will not be treated as a qualified quality defect that triggers a free remake or full refund request. All custom orders are classified as final sale items once production is completed, unless the delivered product has obvious manufacturing errors that completely deviate from the custom specifications you approved in advance.
All content published on our website, including but not limited to product images, product descriptions, website page layouts, original text content, logos, graphic designs, video materials, and all software code used to operate our platform, is the exclusive intellectual property of Orchard Turn Kitchen. These works are protected by global copyright law, trademark law, and other international intellectual property regulations.
You may not copy, reproduce, distribute, publicly display, modify, republish, transmit, or resell any of our website’s intellectual property content for any commercial or non-commercial purpose, without our explicit written prior authorization. You are strictly prohibited from scraping our website data, stealing our product images, or copying our original product descriptions to post on other third-party e-commerce platforms for reselling our products without our official partnership authorization. Any unauthorized infringement of our intellectual property rights will constitute a material breach of these Terms, and we reserve the right to pursue all legal remedies available under applicable law.
When you use our website platform, you agree that you will not:
You may choose to submit product reviews, feedback, suggestions, or other public content to post on our website product review sections. By submitting this user-generated content to us, you grant us a perpetual, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, and display this content in relation to our business operations, including for product promotion and social media marketing purposes, without requiring additional consent or paying any compensation to you.
We reserve the right to moderate, edit, or remove any user-generated content that we determine at our sole discretion to be offensive, illegal, harmful, misleading, or in violation of these Terms. You confirm that any user-generated content you submit to our website does not infringe on the intellectual property rights, privacy rights, or other legal rights of any third party.
To the maximum extent permitted by applicable Singaporean and international laws, Orchard Turn Kitchen, our directors, employees, partners, and agents shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website, our products, or our services. These damages include but are not limited to lost profits, lost revenue, lost data, business interruption losses, or any other financial losses, even if we have been advised in advance of the possibility of such damages occurring.
Our total aggregate liability for any claim arising in relation to your order, our products, or the use of our website shall in no case exceed the total purchase amount you actually paid to us for the specific product or service that the claim is related to. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for consequential damages, so parts of this limitation clause may not fully apply to you based on the laws of your country of residence.
Our website and all services, products, and features provided via the platform are offered on an “as is” and “as available” basis, without any express, implied, or statutory warranties of any kind. We do not guarantee that your use of our website will be uninterrupted, error-free, completely secure, or that any defects on our website will be 100% corrected immediately. We also do not make any implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights, to the full extent permitted by applicable law.
All our food-grade silicone products are manufactured to meet strict food safety standards, but we do not warrant that our products will be completely compatible with all your specific personal usage scenarios, cooking habits, or local kitchen environments, except as explicitly stated in our official product description pages. You are strongly advised to review all product specifications and usage instructions carefully before using the purchased kitchen gadgets.
We reserve the right to immediately suspend, restrict access to, or permanently terminate your user account, at our sole discretion and without prior notice to you, if we determine that you have violated any provision outlined in these Terms, you have submitted fraudulent transaction records, you have abused our return and refund policies multiple times, or your actions cause potential legal risk, harm, or security threat to our business operations, other users, or our service team.
After your account is terminated, your right to access our website and use all related services will cease immediately. All ongoing valid orders that you have already paid for before the account termination will still be processed and fulfilled normally, except for orders that we reasonably determine are fraudulent or violate our order acceptance rules.
We retain the full right to update, revise, or modify these Terms of Service at any time to reflect changes in our business operations, new applicable regulatory requirements, new product feature launches, or adjustments to our service workflows. When we make material changes to these Terms, we will update the “Effective Date” at the top of this document, and post the revised version publicly on the Terms of Service page at the footer of our website www.orchardturnkitchen.com. For all registered user accounts, we will also send a notification email to your registered email address to inform you of the upcoming material changes 3 business days before the revised Terms take effect.
Your continued access to our website, browsing our products, or placing new orders after the revised Terms go into effect will be treated as your full acceptance and agreement to the updated provisions of these Terms. If you do not agree with the revised Terms, you must stop using our website and services immediately.
These Terms of Service shall be governed, interpreted, and enforced in full accordance with the laws of the Republic of Singapore, without regard to its conflict of law provisions. Any disputes, disagreements, or claims arising out of or related to these Terms, your use of our website, or the products and services you purchased from our platform shall first be resolved through good faith, friendly direct negotiation between you and our authorized support team.
If the dispute cannot be amicably resolved within 30 calendar days from the date you submit the formal dispute notification, the dispute shall be submitted to the exclusive jurisdiction of the courts located in Singapore. You irrevocably consent to the personal jurisdiction of these courts, and waive any objection to the venue of these courts on the grounds of inconvenience or other similar reasons.
If any individual provision of these Terms of Service is determined by a competent court of law to be invalid, unlawful, or unenforceable, the remaining provisions of these Terms shall remain in full force and effect, and shall not be affected or invalidated in any way. The invalid provision shall be replaced by a valid enforceable provision that most closely matches the original intended commercial purpose of the original invalid clause.
If you have any questions or concerns about any part of these Terms of Service, please contact us at your earliest convenience via marwen@orchardturnkitchen.com, call us at +65 62388128, or send physical mail to our registered address at 2 Orchard Turn, Singapore 238801. Our team is fully committed to ensuring every user of our platform enjoys a transparent, fair, and reassuring shopping experience for all our food-grade silicone brushes, peelers, measuring spoons, and practical daily kitchen gadgets.